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Refunds & Replacement Orders

If you're ever unhappy with your purchase from Vinyl Shapes, just let us know within 7 days of delivery and we'll give you a couple of options: 

  • Full refund - we'll return the full amount of your purchase
  • Replacement order - we'll simply replace your item and send it out as soon as possible

We really want all of our customers to be 100% satisfied with our products and services so in the event you'd like a refund, we will ask for either a photo of the damaged goods, or for them to be posted back to us. We can then check our quality control processes and look at the damage to see how this can be avoided from happening again.

How long do refunds and replacement orders take?

It depends on how you've paid for your item as payment providers have different lengths of time for refunds. We'll issue refunds within 2 working days of receiving the damaged goods and / or photography. Refunds typically take anywhere from 1 - 5 working days.